Returns & Exchanges
At Contractor Tool Supply, we stand behind the quality of our professional-grade equipment and offer a 30-day return policy to ensure you have the right tools for your job. Items must be returned in their original packaging and in unused condition to qualify for a full refund.
Initiate Your Request
Contact our customer support team or log into your account portal to request a Return Merchandise Authorization (RMA) number within 30 days of delivery.
Prepare Your Package
Securely pack the tool in its original manufacturer packaging, including all manuals, accessories, and a copy of your packing slip or RMA form.
Ship the Item
Affix the provided shipping label and drop off the package at any authorized carrier location, ensuring you retain a copy of the tracking information for your records.
Inspection and Refund
Once our warehouse team inspects the returned equipment for quality compliance, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing