Frequently Asked Questions
Professional answers for professional builders.
What is your shipping policy for heavy machinery and bulk orders?
We offer standard ground shipping for most tools, while heavy machinery and bulk pallet orders are shipped via LTL freight. Freight costs are calculated at checkout based on weight and your delivery zone.
Do you offer warranties on professional-grade power tools?
Yes, all products are covered by their respective manufacturer warranties. Contractor Tool Supply is an authorized dealer for all brands we carry, ensuring your purchase is protected against defects.
Can I return a tool if it has been used on a job site?
We accept returns on unused items in their original packaging within 30 days. For safety and quality control reasons, tools that have been used on a job site cannot be returned unless they are found to be defective.
Do you provide bulk discounts for large construction projects?
We offer competitive volume pricing for large-scale contractors and commercial accounts. Please contact our sales team directly with your manifest for a custom quote.
How can I track my order once it has shipped?
Once your order is processed, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery status in real-time.
What payment methods do you accept?
We accept all major credit cards, PayPal, and professional financing options like Affirm, allowing you to get the gear you need now and pay over time.